Brad Dayley, is a senior software engineer in Novell's Nterprise Development Group. He has 14 years of experience installing, troubleshooting, and developing Novell's products for NetWare and Linux. He is the co-author of Novell's Guide to Resolving Critical Server Issues, as well as seven other Novell Press titles on the ZENworks suite. When he is not writing books or software, he can be found biking, hiking, and/or Jeeping somewhere in the remote regions of the Pacific Northwest with his wife, DaNae, and four sons.