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Intercultural Business Communication

Intercultural Business Communication

Author(s):
  • Lillian Chaney
  • James H. Martin
    • Author: Lillian Chaney
    • ISBN:9789332536807
    • 10 Digit ISBN:9332536805
    • Price:Rs. 845.00
    • Pages:298
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available


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    Prepare future managers to face the differences in business communication across cultures.


    With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make students aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general "dos" and "don'ts" in international business.

     

    Table of Content

    1. The Nature of Intercultural Communication
    2. Universal Systems
    3. Contrasting Cultural Values
    4. Cultural Shock
    5. Language
    6. Oral and Nonverbal Communication Patterns
    7. Written Communication Patterns
    8. Global Etiquette
    9. Business and Social Customs
    10. Intercultural Negotiation Process
    11. Intercultural Negotiation Components
    12. Laws Affecting International Business and Travel
    Appendix A: Glossary
    Appendix B: Answers to Exercises
     

    Salient Features

    Discover the skills necessary for effective intercultural communication—Broader range of topics and skills covered in the fifth edition. Some key topics covered in this text include:
    • Culture
    • Essential intercultural verbal and nonverbal communication
    • Culture shock
    • How to conduct negotiations across countries
    • How to write business letters in different societies
    • General "dos" and don'ts" in international business

    See how key topics work in the real world—Eight new cases have been added to select chapters. The increase in topic-specific cases in this text gives each chapter five cases for class discussion. Overall, these cases help professors spark an interactive and involved classroom.

    Examine life in other cultures—Updated and expanded country-specific information in all chapters. This text also includes increased emphasis on the countries that the United States conducts the majority of its international trade with.

    Delve into the dynamics of international diversity and gender. This text addresses the issues of gender differences and how these impact communication styles and patterns. And with the increasing multiethnic composition in the North American labor force, this text also addresses the issues associated with managing and valuing diversity within a domestic context.

    Review and study key concepts with ease—Each chapter contains objectives, terms, questions, and cases. Also provided are exercises to be used for self-evaluation of material covered and illustrations to depict various aspects of the content.

    NEW! Stay up-to-date—Information from ten newly published books and journal articles is included in this text.