Effective Communication and Soft Skills
This book provides a clear understanding of the attributes of good communication vis-à -vis soft skills and hard skills. It guides you through each set of skills and provides practice and assessment modules to sharpen learning, while covering all the four tenets of language learning—listening, speaking, reading and writing. Covering all the topics essential for teachers and students of BCom, BBA and MBA and mass communications, as well as professionals in all industries, Soft Skills and Communication Skills is a complete manual to grooming yourself for inter-personal communication in the professional world..
Table of Content
Introduction
About the Editors
- Soft Skills: Growing Importance
- Understanding Communication
- Channels of Communication
- Evolution and Theories of Communication
- Models of Communication
- Psychology and Communication
- Pedagogy and Communication
- Communication Skills
- Communication: Spoken English
- Communication: Written English
- Emotional Skills
- Interpersonal Effectiveness
- Assertiveness Skills
- Conflict Management and Negotiation Skills
- Team-building Skills
- Time-management Skills
Model Question Papers
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Salient Features
- Situational case studies, illustrations and flow charts for clear grasp of concepts
- Model questions for practice and guidelines for answering difficult problems
- Highlights the linkages between soft skills and hard skills, illustrating the manner in which they can be utilized together in professional situations
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