Dr Veena Bansal received her M.S. from University of Connecticut, USA, and Ph.D. from IIT Kanpur in 1999. She is a faculty member of industrial and management engineering, Indian Institute of Technology, Kanpur. She has published over 20 research papers in national and international journals and proceedings. She has taught at University of Connecticut, USA, HBTI, Kanpur, IIM Lucknow and at Tribhuvan University, Nepal.

1. Introduction to Enterprise Resource Planning Systems
2. Life Cycle of an ERP Implementation Project
3. Benefits and Cost of an ERP System
4. Change Management
5. Business and IT Alignment
6. Requirements Engineering
7. Re-engineering
8. ERP selection
9. Managing an ERP Project
10. ERP and Related Technologies
11. Introduction to Commercial ERP Software
 

Appendix A: Implementations in India
Appendix B: Articles and Cases
Index
 

• Uses models like parametric model for estimating the cost of an ERP project, Levin's model and improvisational model for change management to explain the managerial aspect of ERP.

• Bringing in a fresh approach it uses a single case study across all chapters to illustrate its entire life-cycle from selection to development.

• Contains exercises that can be applied to any organisational setup for substantial learning.