Ravi Anupindi
Sunil Chopra, Northwestern University
Sudhakar D. Deshmukh
Jan A. Van Mieghem
Eitan Zemel
PART I: PROCESS MANAGEMENT AND STRATEGY
Chapter 1: Products, Processes, and Performance
Chapter 2: Operations Strategy and Management
PART II: PROCESS FLOW METRICS
Chapter 3: Process Flow Measures
Chapter 4: Flow-Time Analysis
Chapter 5: Flow Rate and Capacity Analysis
Chapter 6: Inventory Analysis
PART III: PROCESS FLOW VARIABILITY
Chapter 7: Managing Flow Variability: Safety Inventory
Chapter 8: Managing Flow Variability: Safety Capacity
Chapter 9: Managing Flow Variability: Process Control and Capability
PART IV: PROCESS INTEGRATION
Chapter 10: Lean Operations: Process Synchronization and Improvement
• Present the material in an accessible organization: Four Parts. Through each of its four parts, this text guides students from an introduction on process management and strategy to integration, explaining how the concepts work in a business setting.
• NEW! Connect theory with practice: Chapter-Opening Vignettes and Real-Life Examples. The chapter opening-vignettes and real-life examples in this edition have been updated in order to show students how the concepts can be applied in today's workplace.
• NEW! Provide the latest information: Updated Content. The new content in this edition reflects what's affecting businesses today.