Chapter 1 Operations strategy - developing resources and processes for strategic impact


Chapter 2 Operations performance


Chapter 3 Substitutes for strategy


Chapter 4 Capacity strategy


Chapter 5 Purchasing and supply strategy


Chapter 6 Process technology strategy


Chapter 7 Improvement strategy


Chapter 8 Product and service development and organisation


Chapter 9 The process of operations strategy - formulation and implementation


Chapter 10 The process of operations strategy - monitoring and control"


 

• The introduction of long case studies which can be used to form the basis of a whole course in operations strategy. The cases are long enough to provide depth and serve as illustrations, and can be used to supplement class sessions.


• Many new and updated examples, which cover the topical issues in operations strategy, such as the VRIO framework, and concepts related to product/service innovation have been discussed.


• Several caselets on Indian organizations like Patanjali, Akshaya Patra, Fabindia, Sun Pharma, etc, have been discussed.


• The case study section includes two major Indian case studies - Adani Agri Logistics Limited and  Green Dust. Both these case studies highlight issues with technology, and supply chain trust and culture, and also  bring the concept of reverse logistics and sustainability  in an Indian context.