Total Quality Management, 5/e
Author(s)
Dale H. Besterfield, Rashmi Urdhwareshe, Hemant Urdhwareshe, Glen H. Besterfield, Mary Besterfield-Sacre and Carol Besterfield-Michna
ISBN
9789353066314
Imprint
Pearson Education
Copyright
2019
Pages
648
Binding
Paperback
List Price Rs.
880.00
Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government, and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.