Jay Heizer is Professor Emeritus, the Jesse H. Jones Chair of Business Administration, Texas Lutheran University, Seguin, Texas. He has taught operations management courses in undergraduate, graduate, and executive programs.
Barry Render is Professor Emeritus, the Charles Harwood Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He is currently Consulting Editor to Pearson Press.
Chuck Munson is Professor of Operations Management, Carson College of Business, Washington State University, Pullman, Washington.
Amit Sachan is Assistant Professor of Operations Management, Indian Institute of Management (IIM), Ranchi since June 2011. Professor Sachan has attended Global Colloquium on Participant-Centred Learning (GLOCOLL) at Harvard Business School campus, Boston, US. He has also attended Business Accreditation Seminar and Assurance of Learning Seminar organized by AACSB. Professor Sachan is recipient of the Dewang Mehta Award for Best Professor in Operations Management in November 2012. Professor Sachan teaches operations management (core and elective courses) at MBA, Executive MBA and Ph.D. levels in IIM Ranchi. His teaching¸ research and consulting interests are focused on services operations management and E-services.
Part one Introduction to Operations Management
Chapter 1 Operations and Productivity
Chapter 2 Operations Strategy in a Global Environment
Chapter 3 Project Management
Chapter 4 Forecasting
Part two Designing Operations
Chapter 5 Design of Goods and Services
Supplement 5 sustainability in the supply Chain
Chapter 6 Managing Quality
Supplement 6 statistical process Control
Chapter 7 Process Strategy
Supplement 7 Capacity and Constraint management
Chapter 8 Location Strategies
Chapter 9 Layout Strategies
Chapter 10 Human Resources, Job Design, and Work Measurement
Part three Managing Operations
Chapter 11 Supply Chain Management
Supplement 11 supply Chain management analytics
Chapter 12 Inventory Management
Chapter 13 Aggregate Planning and S&OP
Chapter 14 Material Requirements Planning (MRP) and ERP
Chapter 15 Short-Term Scheduling
Chapter 16 Lean Operations
Chapter 17 Maintenance and Reliability
• Sixteen new case studies on operations management strategies in the Indian context, such as Indigo Airlines, Micromax, Indian Railways, etc, have been added.
• Nineteen ';OM in Action' boxed matter focusing on the operations management concepts in the Indian context, such as Toyota, Cipla, Air India, Flipkart, etc., have been incorporated.
• Balanced and up-to-date coverage of examples from the service and manufacturing sectors in the Indian scenario have been added in each chapter.
• Well-structured questions like ';Discussion Questions' and ';Self Test' questions have been provided with each chapter so that students can test their understanding and understand difficult concepts.